How to Talk to Your Parents About Using New Technology

For many adult children, helping their parents embrace new technology can be one of the most rewarding, and occasionally frustrating, experiences. We know that technology can make life easier, safer, and more connected. But for someone who didn’t grow up surrounded by it, the thought of learning new devices can be intimidating, even anxiety-inducing. What is second nature to you may feel foreign or unnecessary to them.

The goal is not to “teach” your parents about technology, it’s to open a conversation that builds confidence, understanding, and trust.

Start with empathy

It’s easy to forget how quickly the digital world has evolved. The last decade alone has brought smartphones that do more than early computers, video calls that feel like face-to-face visits, and apps for almost everything. For someone who has seen communication evolve from rotary phones to touchscreens, it’s understandable that the pace feels overwhelming.

Rather than beginning the conversation with what they “should” be doing, start with listening. Ask what feels difficult or confusing. Often, it’s not technology itself that is the barrier, it’s fear of making a mistake, or feeling left behind. By showing empathy first, you create a space where learning feels safe instead of stressful.

Keep the focus on what matters to them

Technology becomes meaningful when it’s linked to things that matter personally. Instead of listing features, talk about how it can help them stay connected to what they love. Maybe your mum misses seeing her grandchildren who live interstate. Maybe your dad wants an easier way to contact friends or get reminders for appointments. When technology serves a clear, human purpose, it becomes less about learning something new and more about improving everyday life.

This is where simple, purpose-built devices can make all the difference. The KISA Phone, for example, is designed specifically for people who want the benefits of modern technology without the complications of a smartphone. With large buttons, clear labels, and no confusing menus or apps, it helps older Australians stay in touch easily and confidently. It’s proof that technology does not have to be complex to be empowering.

Go slow, celebrate progress

When introducing something new, pace matters. Focus on one function at a time, and revisit it until it feels familiar. Repetition helps build comfort, and small successes can transform reluctance into pride. A short call to a family member or the first message sent independently can mean far more than a technical achievement, it’s a moment of confidence regained.

Be patient with questions and try to avoid taking over the device yourself. Instead, guide them through each step and let them do the hands-on work. This small act reinforces that it’s their device and their accomplishment.

It’s about connection, not conversion

Ultimately, these conversations are not really about technology at all. They are about connection, the same connection we have always sought, just through different means.