Frequently Asked Questions
KISA Phone
What is a KISA Phone?
The KISA Phone is a simple to use mobile phone that has been personalised for the person using it. The final assembly and manufacturing of each KISA device is done in Australia at our Melbourne location.
Who would use a KISA Phone?
The KISA Phone was designed for the use of anyone who struggles with modern mobile technology. People who have never used a mobile phone, who struggle with navigating the menu system of conventional phones, or people who suffer from physical or mental disabilities that make them unable to use the mobile phones currently in the market.
The KISA phones are also a perfect starter phone for children as it does not have gaming features, or access to the internet. The KISA Phone can only dial pre-programmed numbers, preventing your child from dialing unauthorised numbers.
The GPS features of the KISA Phone make it a safety phone for both young children and elderly relatives suffering from Alzheimer’s.
The KISA Phone was designed in collaboration with Vision Australia and comes in bright colours with optional raised rubber bumps and can also be manufactured in braille, making it ideal for the vision impaired.
What makes the KISA phone easy to use?
A combination of easy to push buttons, and personalised settings, helps customise the KISA Phone to the user’s individual needs.
The large, tactile, easy to see buttons; lack of a confusing menu; and clearly labelled call/end call buttons make it less confusing for people who struggle with current mobile technology. All numbers are pre-programmed, and contact buttons can be labelled with a picture, making it usable even to people who are not able to read.
Can the KISA phone be used as a safety device?
The KISA Phone has a dedicated SOS button on the back panel, which connects the user directly to emergency services. The back panel can be printed with emergency contacts, medical conditions, or allergies - information that can save a person’s life.
Each phone is equipped with a fall detection feature that automatically alerts pre-set contacts in the event of a fall, ensuring rapid assistance.
The phone's GPS feature also makes it easier to locate a missing child or an elderly relative.
Is the KISA Phone easy to carry around?
The KISA Phone is 59mm wide, 114mm tall, and weighs only 95 grams. This makes it comfortable to handle and carry around, even on a lanyard around your neck or in an optional pouch.
How many contact can I have on the phone?
The KISA Phone can accommodate up to ten (10) personalised contacts.
Can I call other numbers aside from the stored contacts?
No. You can only call the contacts programmed into the phone. You can however, opt to have one of the contacts call an operator assisted service which will allow the user to contact other numbers, but this service will be charged at a premium rate set by your service provider.
Can I change the contacts on the KISA Phone at a later date?
Yes. You can change the phone's contact numbers by logging into your account using the MyKISA portal. However, since the contacts are printed onto the phone's buttons, you will need to send the phone back to us for reprinting if you decide to change the contacts' names.
Please see the section on online account management for more instructions on contact number changes.
Does the KISA Phone come in different languages?
Yes. The KISA Phone can be customised to whatever language you prefer. Please contact our support team for more details.
Can the KISA Phone send and receive SMS?
No. The KISA Phone was designed without a screen to be as simple as possible. Accordingly, it cannot send or receive text messages.
Can I use my existing mobile number with a KISA Phone?
Yes. When you order the KISA Phone, you have the option of using your existing number. Just tick the appropriate box when ordering and provide us with the details. We’ll do the rest.
Can I set up international numbers as contacts?
Yes. Please contact our support team to get the call rates.
Do I have to sign up for a plan with you?
No. You can buy the phone outright and use your own network provider. Simply choose the BYO option when selecting a package during your order.