Support at Home - Home Care Package Funded Personal Alarm for Seniors
Independence and Support, When You Need It Most
KISA is an associate provider of the Support at Home program. With KISA, you can enjoy the independence you value and the security you deserve, without the hassle and stress of complicated technology. Our easy-to-use KISA Guardian and KISA Personal Alarm are fully funded through the Support at Home program (formerly the Home Care Package, HCP) and other government programs, making them simple to access.
KISA Guardian and KISA Personal Alarm are personal emergency alarm and monitoring devices designed for seniors who want to continue to live independently while staying secure and protected at home and in the community. Designed to give you confidence, reassurance and security, so you can keep living life your way. Whether you’re an older adult, living with a disability, or just find today’s modern devices too overwhelming, KISA puts independence and security back in your hands.
And if you are a carer, you’ll take comfort knowing that your loved one is supported with:
- Improved safety monitoring, with active localisation tracking (GPS service) and fall detection features
- Customised and simplified communication, reducing the need for complex devices or technology
- Faster emergency response, through customisable SOS features
- 24/7 connectivity to professional monitoring services
- Greater emotional support knowing their loved one is empowered with reliable tools and ability to communicate with loved ones, in case of emergency no matter where they are
KISA Guardian is the Approved Device under Support at Home program
KISA Guardian is compliant with aged care standards program as a personal emergency alarm systems (ISO 22 29 06) and/or Localisation and tracking systems (22 29 12) and funded under (AT-HM) scheme, prescribed category.
The KISA Guardian is more than just an assistive technology device – it’s your personal safety lifeline. Designed to keep you secure and give your family reassurance, it ensures that help is always close at hand when it matters most. Whether you’re living at home and receiving care, or in a residential aged care community, the KISA Guardian is the ultimate support system if you’re at risk of falls, medical incidents, or simply want the reassurance that help is always within reach.
Here’s how the KISA Guardian keeps you and your loved ones safe:
- SOS emergency and/or 24/7 monitoring call function to reach carers or emergency services instantly
- Automatic fall detection to trigger alerts even if the user is unable to press a button
- Customisable tactile buttons, including options for text, photos, to suit different accessibility needs
- Loud speaker for clear two-way communication during emergencies
- Long battery life, ensuring reliability even during extended use
- Various Charging Options, Includes a charging cradle and optional magnetic cable for ease of use
For families, the KISA Guardian offers the greatest reassurance: knowing their loved one is protected, connected, and supported around the clock. And for you, it provides the freedom to live with confidence, backed by the security of fast, reliable emergency response.
With the KISA Guardian, safety comes first – and the whole family can breathe easy.
KISA 24/7 Monitoring
Stay safe and connected with our 24/7 Monitoring service. One button press connects you instantly to trained operators who will assess your situation and arrange help from family, carers, or emergency services.
KISA's built-in fall detection
Automatically alerts up to five nominated contacts via both text message and voice call in the event of a hard fall or sudden impact. These contacts can immediately view the user's real-time location on Google Maps and initiate two-way communication through the device’s integrated speaker and microphone, providing rapid reassurance and response when it matters most.
KISA Location Services – Safety at your fingertips
As a care-giver or family member, staying informed about your loved one's location offers critical reassurance, especially when they live independently, have complex health needs or are living with Alzheimer’s or other cognitive conditions. KISA’s Guardian or Personal Alarm both feature built-in GPS tracking, enabling location visibility.
Only authorised contacts and the account holder can access this information securely via the MyKISA Portal or MyKISA App. This means you can check in remotely, locate your loved one when needed, and respond quickly in emergencies.
Optional Services
KISA Reminders – Stay On Track with Gentle Prompts
KISA Reminders sends automated, scheduled messages for medications, appointments or daily tasks directly to the user’s device. These messages help users maintain routines and independence without relying on memory or constant supervision.
Whether it’s a medication reminder, a health check, or a simple daily nudge, KISA Reminders offers reliable, personalised prompts that promote wellbeing. This feature reduces the communication burden on family and carers while giving users structure, confidence and security throughout the day.
Whether you live in aged care or independently, KISA's Emergency Device and Personal Alarm will keep you safe
Who we work with
Common Questions About Support at Home and Home Care Package
Is KISA Guardian approved for the Support at Home program?
Yes. KISA Guardian is an approved device under the Australian Government's Support at Home program (formerly the Home Care Package program). Eligible seniors can use their government subsidy to fund the KISA Guardian device and its associated monitoring and safety services.
Can I use a Home Care Package to pay for a personal alarm?
The Home Care Package (HCP) program was replaced by the Support at Home program from 1 July 2025. Under the Support at Home program, the KISA Guardian can be funded through the Assistive Technology, Home Modifications and Equipment (AT-HM) budget. If you previously had a Home Care Package, you will have been transitioned to the Support at Home program. Contact KISA or your care coordinator to discuss funding your KISA Guardian.
What does KISA Guardian include?
KISA Guardian is a safety and communication device. The KISA Guardian+ package includes the device plus KISA Care, which provides unlimited emergency calls, 24/7 professional monitoring, GPS tracking, and automatic fall detection. An optional KISA Reminders service can also be added for scheduled medication or daily prompts.
Is the Support at Home program the same as the Home Care Package?
The Support at Home program replaced the Home Care Package (HCP) program from 1 July 2025. The new program works similarly - eligible seniors receive a government subsidy to purchase approved assistive technology and support services, including the KISA Guardian personal alarm. If you previously had a Home Care Package, you will have been automatically transitioned to the Support at Home program.
What budget category covers personal alarms under Support at Home?
The KISA Guardian is funded under the Assistive Technology, Home Modifications and Equipment (AT-HM) budget within the Support at Home program. This covers safety and communication devices designed to support independent living at home. Your aged care provider or KISA can help confirm eligibility and arrange funding.
