KISA Shield. Scam and Spam Blocking Service

KISA Shield protects your loved one from harmful scams, telemarketing, and abusive phone calls

KISA Shield is a call screening service perfect for KISA Phone users, whether they are elderly or people with disabilities.

Shield icons representing KISA Shield and a whitelist feature, with the text 'Stop scams, harassment, and abusive calls', and a 'Watch on YouTube' button.

KISA Phone

KISA Shield provides powerful protection against scam and spam calls. With KISA Shield, your KISA Phone automatically filters out unwanted calls, ensuring that only trusted contacts can reach you. This service is perfect for anyone looking to protect their privacy, avoid scams, and reduce daily interruptions. KISA Shield enhances your communication experience, giving you peace of mind and allowing you to focus on the conversations that matter most.

KISA Phone on cradle with large yellow buttons for easy contact access, designed for seniors or those with accessibility needs.

KISA Personal Alarm

KISA Shield ensures that you are only alerted to important and trusted calls. This service is ideal for maintaining security and reducing unnecessary disturbances, making your KISA Personal alarm more reliable and user-friendly. With KISA Shield, your Personal alarm remains focused on providing safety and security, without the distraction of unwanted calls.

KISA personal alarm device on a cradle with a large yellow button displaying 'Press for Help' for emergency use.

Learn more by scheduling an obligation free video call with us.

Book a presentation

What is a phone scam?

  • When someone calls you pretending to be from a legitimate organisation or government body.
  • They intend to trick you into giving them money, personal information, or access to your bank accounts or computer.
  • They often use lies, threats, or fake offers to deceive you.
  • Ultimately, a scammer wants one thing: access to your money or personal or financial information.
Two masked individuals making scam calls, representing the type of threats that the KISA Shield service protects against.

KISA Shield: Your Trusted Defense Against Fraud

According to the Australian Competition and Consumer Commission, in 2023, elderly people suffered the most significant financial loss from scams. In the same year, text messages were the most reported contact method for scams, but the highest reported losses came from scam calls.
KISA Shield protects your vulnerable family members from being taken advantage of. KISA automatically blocks all registered scam and private numbers, and you can control who calls the KISA device by either whitelisting or blacklisting numbers.

What is whitelisting and blacklisting?

  • Whitelisting will limit the calls made to the KISA device, allowing only those programmed into the phone to call it, meaning the KISA user will only hear from people you trust.
  • Selecting the whitelist option allows you to create and maintain a list of numbers that have been approved to call the KISA user. This means that even if Cousin Robert's number isn't programmed into the device, he can still call and chat.
  • Blacklisting will allow all numbers (other than those already registered as scams and fraudulent) to call the KISA device.
  • You can then create and maintain a list of numbers you want to block from calling the KISA user.
KISA Shield logo next to a clipboard displaying a whitelist of trusted contacts, displaying the service’s call protection feature.

It w rks

easier than

you think

bulb image

Adding to and maintaining your preferred KISA Shield list is simple: log in to your account via the MyKISA customer portal or MyKISA app

Smartphone screen displaying the KISA Shield's feature with various phone numbers marked as 'Allowed' or 'Blocked', allowing for easy management of incoming calls.

KISA Shield is just another feature designed to give you peace of mind

It blocks spam and other forms of fraud or abuse that can plague seniors, Alzheimer's and Dementia patients, NDIS members, and children and prevents them from falling victim to scams.

Smiling elderly woman with red glasses hugging a younger woman outdoors, both sharing a  joyful moment.

Enjoy your independence - free from fear of harassment, scams, abuse and fraud

KISA Shield Pricing

$8 per month

Stop Fraud and Stop Scam signs, highlighting the protection offered by the KISA Shield service against fraudulent and scam calls.

Keeping It Simple and Safe from Scams

KISA Shield is a protective service, primarily designed for KISA Phone users, especially those who may be vulnerable to scams, abuse, or aggressive sales tactics. It functions as a call-filtering system, allowing users or their caregivers to create approved lists of contacts (whitelists) and block specific numbers and all private calls. This helps ensure that only trusted numbers can reach the user, minimising the risk of falling victim to fraudulent schemes or unwanted harassment.


Keeping It Safe

KISA Shield is easily accessible through the MyKISA portal, allowing users and their caregivers to easily manage and modify the lists as needed. It serves as an additional layer of security and peace of mind, nurturing a safer communication environment for individuals using KISA Phone, particularly the elderly or those with specific needs.

question mark in text bubble

To see Frequently Asked Questions (FAQ) please click here

FAQ
3 stars in a text bubble

To see what customers say about KISA Products and Services please visit our Reviews page

Reviews