KISA Shield
Staying connected shouldn’t mean staying vulnerable. KISA Shield keeps users safe from scams and unwanted callers. By managing approved and blocked numbers, it ensures only trusted contacts can reach the user. It is an effortless way to protect independence and peace of mind, helping families stay connected without the worry.
Protection from Unwanted Calls
KISA Shield is a call screening and protection service designed especially for KISA Phone and KISA Companion users. It filters out unwanted, unsafe, or fraudulent calls, ensuring the user only speaks with trusted contacts.
By blocking spam, scams, telemarketing and abusive calls, KISA Shield helps protect older Australians, people with disabilities, and other vulnerable users from being taken advantage of or harassed.
Keeping You Safe from Scams
According to the Australian Competition and Consumer Commission (ACCC), elderly Australians experience the highest financial losses from scams, with phone calls being the most damaging method.
KISA Shield provides essential protection by automatically blocking calls from known scam and private numbers. It also gives families and caregivers control to decide who can (and can’t) reach their loved one, offering reassurance that every call is safe.
Simple to Set Up and Manage
Once the KISA Shield service is activated, managing it is simple:
- Log in to your account via the MyKISA portal or MyKISA app.
- Choose your settings — either whitelist (approved callers only) or blacklist (block selected numbers).
- Update anytime — changes are applied automatically as long as the KISA device is turned on.
KISA’s secure systems take care of the rest, quietly filtering every incoming call so the user only hears from the people they trust, free from fear of harassment, scams, abuse and fraud.
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How KISA Shield Works
Once the KISA Shield service is activated, managing it is simple:
- Whitelist mode: Only approved contacts can call the KISA device. All other numbers are blocked, including private or unknown callers.
- Blacklist mode: All numbers can call except those you choose to block and numbers already registered as scams or frauds.
- Automatic protection: KISA automatically blocks calls from known scam databases and private numbers.
- Real-time updates: Lists are managed through the MyKISA portal or app and synchronised instantly.
This intuitive setup provides reliable, automated protection — no complex menus, passwords, or apps required.
What is whitelisting and blacklisting?
- Whitelisting will limit the calls made to the KISA device, allowing only those programmed into the phone to call it, meaning the KISA user will only hear from people you trust.
- Selecting the whitelist option allows you to create and maintain a list of numbers that have been approved to call the KISA user. This means that even if Cousin Robert's number isn't programmed into the device, he can still call and chat.
- Blacklisting lets you block specific phone numbers from calling the KISA device, while allowing all other calls to come through.
- You can then create and maintain a list of numbers you want to block from calling the KISA user.
Who Benefits Most?
KISA Shield is ideal for:
- Elderly individuals who may be targeted by scam callers or telemarketers.
- People living with dementia or Alzheimer’s, who might be easily confused by unfamiliar voices.
- NDIS participants and people with disabilities seeking a safe communication tool.
- Children who need a simple, controlled phone experience.
KISA Shield empowers independence without sacrificing safety so your loved one can stay connected, confident, and protected.
