A Device for Emergency Communication that is NDIS Funded
Information for Individuals and Families with loved ones funded by NDIS and the Professionals Who Work with Them
The KISA NDIS Package provides ongoing, hassle-free calls and support for individuals with physical and intellectual disabilities.
KISA offers two life-saving products to cater to the different needs of Australians: the Personal Alarm and the Emergency Communication Device.
The KISA Emergency Communication Device can reach one person quickly in an emergency situations.
The KISA Emergency Communication Device uses easy-to-press mechanical buttons and high-contrast colours to simplify staying connected to much-needed family and support networks.
The KISA Emergency Communication Device is designed to help individuals who struggle to use other, more complicated devices.
Additional features such as KISA GPS Tracking, KISA Shield and KISA Reminders provide added safety and security.
Learn more by scheduling an obligation free video call with us.
KISA gives you the ability to reach out in case of an emergency
KISA is designed to help people with various physical limitations, with large, easy to press mechanical buttons for people with limited dexterity.
Add emergency contacts, medical conditions, and allergies to the back panel to gain added peace of mind. This will enable those coming to aid to provide clear and prompt support.
KISA can also be manufactured with Braille text on the buttons for easy recognition by the visually impaired. Each button is limited to maximum of 3 Braille characters.
A siren to draw attention to your loved one is activated automatically. Loudspeaker mode also activates, allowing those around the wearer to focus on providing support without the restriction of holding a phone to talk.
Additional Included Features
GPS Tracking
KISA devices feature built-in GPS tracking, meaning you always know where your loved ones are, especially if they are at risk of wandering or getting lost.
Low Battery Warning
An SMS can be sent to a nominated family member indicating that the KISA device battery is low. This eliminates the stress of the end user having to worry about when to charge the KISA device.
SOS Position Locator
As part of the SOS service, KISA devices can include an embedded link to the GPS position, sent as an SMS when an SOS function is activated.
Unlimited Ability to Connect
KISA enables your loved ones to communicate with you or emergency services when they need help, providing security and comfort.
KISA’s Ongoing Support During Business Hours
You get to talk to real people who understand your needs and can solve your problems quickly.
Remote Volume Control
KISA's Remote Volume Control feature is a convenient way for carers and family members to assist their loved ones with hearing loss. You can effortlessly adjust the volume of your KISA Device using the user-friendly MyKISA Portal and MyKISA App.
Bluetooth Compatible
KISA is designed to be Bluetooth-compatible. It connects to your Bluetooth hearing aids, allowing you to hear better and more easily.
Fall Detection - Safety
If you have an accident, a fall, or any other emergency, KISA devices can alert others and reach out for help. They can detect that you've taken a hard fall and connect you with your nominated contact or emergency services if you're immobile.
If it detects a fall, your KISA device will alert up to 5 contacts by text and voice call. The contacts can see the wearer's location on Google Maps and talk to them through the device's built-in speaker and microphone.
Additional Options to Enhance Your KISA Experience:
Turn your KISA Device into the ultimate personal health device
Smart & Accessible
Download the MyKISA app to track the location of a KISA user and make changes to the device settings.
KISA accessories
Pouch
Included
Earphones
Included
Rubber Bumps
Included
Magnetic Cable
Included
USB charger
Included
USB cable
Included
Lanyard
Included
Charging cradle
Included
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How KISA devices stack up
| Compare |
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|---|---|---|---|---|---|
| Range | 4G mobile signal | 4G mobile signal | 4G mobile signal | 4G mobile signal | 30 metres |
| SOS | Yes | Yes | Yes | Yes | Yes |
| Battery | 36 to 48 Hours | 36 to 48 Hours | 36 to 48 Hours | 28 Hours | 50 Hours |
| Customisation | Yes | Yes | No | No | No |
| Two Way Communication | Limited | Yes | Limited | Limited | Yes |
| Contacts | 5 | 10 | 1 | 8 | No |
| GPS | Yes | Yes | Passive | Passive | No |
| Call Filtering | Yes, with KISA Shield | Yes, with KISA Shield | No | No | No |
| Charging | Fast Charging | Fast Charging | Standard | Standard | Standard |
| WiFi Connectivity | Yes | Yes | No | Limited | No |
| Hearing Aid Compatible | Yes | Yes | No | No | No |
| Reminders | Optional | Optional | No | Optional | No |
| Geofencing | No | No | Limited | No | Yes |
| NDIS and Homecare | Yes | Yes | Yes | No | Yes |
KISA Personal Alarm
KISA Emergency Communication Device
Medical Pendant
Medical Alert Wristband
Mobile Alarm Base Station
Empowering people with limited ability
KISA was created with input from organisations like Vision Australia, Guide Dogs Australia, and Dementia Australia. The design's purpose was to help individuals with various limitations, illnesses, or injuries reach out or be reached in case of an emergency. For many of our customers, the use of ordinary communication devices available on the market is simply not practical.
At KISA, our utmost priority is to empower you and your loved ones with greater independence and peace of mind. We are deeply committed to your well-being and happiness. This commitment drives us to constantly seek better ways to deliver our services with excellence and compassion, ensuring that you feel supported and cared for every step of the way.
With input from specialists in the field, KISA has developed a unique device that includes large mechanical buttons, an easy-to-read print, a dedicated emergency services button, and the ability to reach out for help by pressing a single mechanical button.
Having the ability to get reliable GPS tracking information 24/7 provides a sense of security, as you can always know that your loved one is safe.
With a wide range of twelve designs to choose from, KISA offers a device that can cater to most individual tastes and needs. We understand the challenges of reading or using ordinary devices with screens and confusing digital menus, which is why our device features large mechanical buttons and easy-to-read print. The large font size used on the device also facilitates easy navigation of the contact buttons, empowering users to confidently reach out to the right contact when needed.
Having the ability to display images as contacts gives our clients confidence in knowing who they're contacting without having to necessarily read the contacts on the buttons.
Remembering a face or an image is all it takes for the customer to reach out to the right contact, and this makes all the difference in times when it really matters.
What Our Clients Are Saying
We have been working with clients around the world
More reviews on Google and Trustpilot
Do you have more questions?
KISA Emergency Communication Device is a simple and easy-to-use device that allows you to call up to 10 contacts or emergency services with a press of a button.
It also has GPS tracking, loud speakerphone, and optional reminder service.
The KISA Emergency Communication Device was designed for the use of anyone who struggles with modern mobile technology.
People who have never used a mobile device, who find it hard to navigate the menu system of conventional devices, or people who suffer from physical or mental disabilities that make them unable to use the mobile devices currently in the market. The KISA Emergency Communication Devices are also a perfect starter device for children as they do not have gaming features, or access to the internet.
The KISA Emergency Communication Device can only dial pre-programmed numbers, preventing operators from dialling unauthorised numbers.
The GPS features of the KISA Emergency Communication Device make it a safety device for both young children and elderly relatives suffering from Alzheimer’s.
The KISA Emergency Communication Device was designed in collaboration with Vision Australia and comes in bright colours with optional raised buttons and can also be printed in Braille, making it ideal for the vision impaired.
A combination of easy-to-push buttons, and personalised settings, helps customise the KISA Device to the user’s individual needs.
The large, tactile, easy-to-see buttons; lack of a confusing menu; and clearly labelled call/end call buttons make it less confusing for people who struggle with current mobile technology.
All numbers are pre-programmed, and contact buttons can be labelled with a picture, making it usable even to people who cannot read.
You can reach out to your friends and family with a single button. Each button on the KISA Emergency Communication Device has a clear text or photo label of the person you want to call.
Just press the button and the Emergency Communication Device will dial the number for you.
The KISA Emergency Communication Device has a dedicated SOS button on the back panel which connects the user directly to emergency services.
The back panel can also contain information about emergency contacts, medical conditions, or allergies, which can save a person's life.
The GPS features of the Emergency Communication Device also make it easier to locate a missing child or an elderly relative.
You can use the dedicated SOS button on the back of the Emergency Communication Device to call emergency services.
The SOS button also sends a text message with your location to your emergency contacts.
KISA Emergency Communication Device is ready to use out of the box. To use KISA Emergency Communication Device, you just need to press the button that corresponds to the contact or service you want to call.
The device will automatically dial the number and put it on speakerphone. You can also press the SOS button to call 000 or the emergency contact of your choice.
You can charge your KISA phone using the charger and cradle that are included in the package. The battery life of your KISA Device depends on how often you use it and the network coverage in your area.
On average the battery lasts up to 10 days on standby and up to 3 hours of talk time.
To update the phone numbers on your KISA Phone, you have two options:
• Log in to your MyKISA customer portal or MyKISA app and make the changes online.
• Call our customer support team at 1300 557 453 and ask them to do it for you.
However, once your KISA Phone is manufactured, the names and photos printed on the device will be fixed and cannot be changed by you. If you want to change them later, you will need to:
• Send the KISA Phone back to our office.
• Pay a fee for us to remanufacture it with the new names and photos.
KISA Emergency Communication Device has over a 100 different settings that you can customise according to your preferences and needs.
You can change the settings online by logging in to in to your MyKISA portal or MyKISA app
To get support or assistance for KISA Emergency Communication Device
• You can visit the FAQ section on the website
• Call the customer service team at 1300 557 453
• Email the customer service team at info@kisaphone.com.au
You can also check out the user guide, video tutorials, and testimonials on the website.